Shipping policy

WHERE WE SHIP

We ship Australia-wide from our workshop in Dandenong, Victoria. For freight quotes outside Australia, contact us before ordering.

PROCESSING TIME

Stock parts and spares are dispatched within 1–3 business days.

Custom and made-to-order items — custom diffs, axles and tail shafts — are built once payment is confirmed, and a lead time is quoted at the time of order. We'll keep you updated if a job is going to run long.

Please allow additional time during sale periods and public holidays.

SHIPPING RATES AND ESTIMATES

Small parts ship via standard courier or Australia Post. Diffs, axles and other heavy or bulky items ship via road freight.

Freight is calculated on weight, size and destination. You'll see the cost at checkout, or we'll confirm it with you directly for large or custom items.

LOCAL PICKUP

Free local pickup is available from 3/57 Dandenong Street, Dandenong VIC 3175, Monday to Friday, 8:00am–5:00pm. Select pickup at checkout or ask us to arrange it. We'll contact you when your order is ready — please bring your order confirmation and photo ID.

HOW TO CHECK THE STATUS OF YOUR ORDER

You'll receive a confirmation email when your order is placed, and tracking details by email once it ships. If you haven't received tracking within 5 business days of ordering a stock item, contact us at drbdiff@gmail.com with your order number.

DAMAGED OR LOST IN TRANSIT

Please check your item as soon as it arrives. If it's damaged, keep all packaging and photograph it before contacting us at drbdiff@gmail.com or (03) 9792 4834, and we'll arrange a repair, replacement or refund with the carrier.

If a tracked order shows as delivered but hasn't arrived, contact us within 7 days so we can lodge an investigation with the carrier.

ADDRESS ACCURACY

Please double-check your delivery address at checkout. We're not responsible for orders sent to an incorrect address supplied by the customer, though we'll help however we can to track it down.