Refund policy

Returns

We have a 14-day change-of-mind return policy on stock parts and spares, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and in a condition suitable for resale. You'll also need your receipt, invoice number or proof of purchase.

Return freight is at your cost unless the item is faulty or we sent the wrong item.

Any part that has been custom fitted, cut, drilled, splined or machined is no longer eligible for a change-of-mind return.

To start a return, contact us at drbdiff@gmail.com or (03) 9792 4834 with your order number. If your return is accepted, we'll confirm where to send it and how to pack it. Items sent back to us without first requesting a return will not be accepted.

For workshop jobs, bring the vehicle or part back to 3/57 Dandenong Street, Dandenong VIC 3175.

You can always contact us for any return question at drbdiff@gmail.com.

Damages and issues

Please inspect your order upon delivery. If an item arrives faulty, damaged in transit, or is not what you ordered, contact us within 7 days with photos and your order number so we can arrange a repair, replacement or refund. Where the fault is ours, we cover return freight. If a shipment arrives damaged, keep all packaging and photograph it before contacting us.

Exceptions / non-returnable items

Custom and made-to-order work cannot be returned for change of mind once work has started. This includes custom-built diffs, custom axles, tail shafts, and any item machined, splined, cut or built to your specifications, as it is made for your vehicle and cannot be resold. A deposit or full payment on these orders confirms the job.

If you need to cancel a custom order before work has started, contact us as soon as possible. A cancellation fee may apply to cover parts already ordered on your behalf.

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get the part you need is to return the eligible item, and once the return is accepted, place a separate order for the replacement.

Workmanship warranty

All differential work carried out by Diff King is covered by a 1 year / 20,000 km workmanship warranty (whichever comes first), covering our labour and workmanship on that job. It does not cover damage from misuse, incorrect fitment by others, normal wear, or modifications made after the work was completed. Parts we supply carry the warranty offered by their manufacturer.

Refunds

Once we've received and inspected your return, we'll let you know whether it was approved. If approved, you'll be refunded the item cost to your original payment method within 5 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.